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Wallet FAQ's

Wallet FAQ's

What is RB Wallet?

RB Wallet is a digital wallet provided to you by RasoiBasket using which you can do transactions on RasoiBasket.com and its apps. The amount in the wallet consists of three components. Amount in RB wallet= Money + Credits – Debits. Money is the amount added by you through the add money option in the RB wallet.

Credits are received either through refunds made on cancellation of orders or part orders or through refunds provided by RasoiBasket for any other purpose. Debits could be added through pending payments for orders delivered but not paid or items supplied for an amount higher then paid for or non redemption of any payments made to RasoiBasket.

Any amount in the RB wallet can only be used to purchase on RasoiBasket or its apps and not anywhere else. Please note that EMI, Prepaid or Virtual bank cards or a combination of electronic methods of payments such as Credit or Debit cards with Cash on delivery is not supported to top up RB Wallet.


Where would Promotional Bonus / Cash Received reflect in my account?

All the Bonus / Cash / Rs. received or earned by any of the applicable offer on RasoiBasket.com like Refer & Earn, App Download shall be credited to Bonus Cash Wallet and this cash can be used up-to 10% in each order above Rs.100 you place. Also this bonus cash comes with the expiry of 50 days.

How can I add money into RB Wallet?

You may add money in RB Wallet in following ways

·         Credit cards or Debit Cards

·         Net Banking

·         Any other acceptable payment methods visible on the RasoiBasket payment page. However, Cash on delivery, International Cards, Gift Cards are not acceptable modes of payment for the top-up of RB Wallet.

 

How much money can I add in my RB Wallet?

You can only add value up to Rs. 10,000 per month per user. Beyond that you may still receive your refunds to RB Wallet, but you will not be able to top-up it further. Also at any point in time you cannot have a balance of more than Rs 10,000 in your wallet. This is excluding any credits that you have received in this period.

How do I check balance in my RB Wallet?

You need to sign-in your Account in rasoibasket.com Website and go to your profile. There, in the RB Wallet tab, you shall be able to see the RB Wallet Balance amount.

What are the benefits of using RB Wallet?

 

·         Faster Check-out by using RB Wallet, no OTP or passwords are required

·         Faster refunds- these are credited within 24 hours to your RB Wallet

·         Detailed account tracking: You can track your spends and wallet activity in the My Wallet link available in the RasoiBasket.com website or app.




How do I use RB Wallet to buy items on Website?

You shall be able to use RB Wallet as a Payment method available at the checkout. There may be a few products, including Gift Cards, for which RB Wallet is not allowed to pay for.

Can I redeem RB Wallet to Cash?

You may not redeem RB Wallet for Cash. RB Wallet balance can also not be transferred to Bank, Other Wallets or other User accounts.

What happens to my RB Wallet if I uninstall the RasoiBasket.com App?

Your RB Wallet account is still active. You may re-install the RasoiBasket App or login on the RasoiBasket.com website to access your account. 

What happens to my RB Wallet if I don’t use the RasoiBasket for over 1 year?

Your RB Wallet account stays active, however please note that every credit transaction into RB Wallet comes with an expiry time, at which a part or full amount from your RB Wallet will expire. The user shall be sent a reminder about the expiry of the RB Wallet amounts one month in advance, by an email to the registered email id.

Can I pay for an Item partially from RB  Wallet and Partially from other payment options?

Yes, you may use other payment methods available to pay along with RB Wallet. However, the money shall be deducted from RB Wallet first and the remaining amount can be paid through other available online payment methods.

What is the validity of RB Wallet? Does the balance expire?

In the unlikely event that there is no debit or credit transaction in your RB Wallet account for a period of 12 months the sum standing in the account shall be forfeited. You will be notified about the expiry of the RB Wallet through an email to your registered email id at least one month before its occurrence. Please ensure that you use the amount before expiry.

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